Airline Employee Displays the Ultimate Act of Kindness

With all the bad news and scary headlines around world media these days, sometimes its important to zoom in and see the good. This story will make you do just that.

Flying puts most people on edge. Being thousands of feet above land, with bags going missing every day and motion sickness, there is so much that can go wrong. But there is also so much that can go right, like this week when an airline employee turned a distressed customer into a happy one through pure kindness.

A Travel Nightmare

When Stacy Hurt was travelling back from Nashville, she was nervous. Although for many people flying brings on anxiety, Hurt’s situation was a little different. She had just attended a colon cancer advocacy retreat, and was scheduled for her own chemotherapy session the next morning.
As we all know, suitcase nightmares are pretty common, Stacy went through her own mini nightmare when her baggage did not make it through. However, Stacy was faced not only with the stress of a luggage delay, but the suitcase contained medications specifically to help Hurt deal with the side effects of the chemotherapy she was due to take the next morning as well as her special chemo shirt which has the words where there is no struggle, there is no strength,” printed on it.

She began to panic , and when she called the Southwest airline and spoke to an employee names Sarah, Stacy she got quite emotional explaining her situation over the phone. Although Sarah calmly explained that the luggage would be tracked and sent to her, she knew all the couriers had already left for the night.

A Stranger’s Kindness

Instead of going home and getting on with her day, Sarah did the only thing she could think of to help the woman she did not know and had only spoken to for a few minutes moments before, she delivered the bag personally to Hurt’s home. She drove to the house at 3 a.m. and left the bag on the doorstep with a note reading: “Stacy, Sorry for the delay getting your bag to you. Myself and my Southwest family are thinking of you and wishing all the best. Kick that cancer’s BUTT! With LUV, Sarah from PIT.”

Sarah’s note

Stacy was overwhelmed by the act of kindness. She told TODAY: “““I cried. I just started bawling. I kept saying to my husband, ‘Who does this?’ This is an example that there are really good people in the world who care and go above and beyond. This woman has restored my faith in humanity.”

Stacy has restored a little bit of everyone’s humanity with this touching story which shows just how far an act of kindness can go

About the author

Emily Smith

Twenty-one years old, with green eyes, pretty good teeth and currently venturing through Philosophy and Literature degree. But all that is semantics.
What’s important to know is that I have a passion for creative writing, reading and travelling and a love for deep ideas, deep people and deep tubs of ice cream.